AI customer service for Egyptian businesses

Reply to every customer, instantly. ردّ على كل عميل، في ثانية.

Replyna answers your customers automatically on WhatsApp, Messenger, Instagram and your website — in fluent Egyptian Arabic and English. It learns your business and hands off to you when it matters.

No code. Works with your existing accounts. Bilingual out of the box.

One assistant, every channel your customers use

WhatsApp Messenger Instagram Website widget
Why Replyna

Built for how Egyptian businesses actually sell

Fast, friendly replies in the language your customers speak — without hiring a night shift.

Replies 24/7

Customers get an instant, accurate answer at 3pm or 3am — no missed messages, no lost sales.

Egyptian Arabic & English

It replies the way your customers write — natural عامية مصرية or English, switching automatically.

Knows your business

Add your products, prices, hours and FAQs once. Upload a PDF or Word file and it learns instantly.

Sends your price list

Ask “show me your prices” and it sends the right product or price image automatically.

Hands off to you

When a customer is upset or asks for a human, Replyna escalates to you so nothing slips through.

One clear dashboard

See every conversation, usage and billing in one place — and turn the AI on or off any time.

How it works

Live in three simple steps

1

Connect your channels

Link your WhatsApp, Facebook and Instagram, or drop the chat widget on your website.

2

Add your knowledge

Tell Replyna about your products, prices and policies — type it in or upload a file.

3

Go live

Switch it on. Replyna starts answering customers instantly, and keeps you in the loop.

Your dashboard

Everything in one clear place

Track replies and usage, manage your channels, and review every conversation — from one simple dashboard.

The cost of slow replies

How much are missed messages costing you?

Every unanswered message is a customer who buys somewhere else. Move the sliders to see what those lost sales add up to.

Messages missed or answered late / day20
Share who'd buy if answered fast5%
Average order value500 EGP
You could be losing
15,000 EGP
in sales every month

Replyna starts at 3,000 EGP / month

An estimate to show the value of fast replies — your real results depend on your business.

Pricing

Simple plans that grow with you

Every plan includes all channels, bilingual replies and your full dashboard. Prices in Egyptian Pounds.

Lotus 🪷
3,000 EGP / mo
For small shops getting started
  • 500 AI replies / month
  • All channels included
  • Knowledge base + dashboard
Get started
Most popular
Scarab 🪲
7,000 EGP / mo
For growing businesses
  • 1,000 AI replies / month
  • Product & price images
  • Escalation to your team
Get started
Sphinx 🗿
15,000 EGP / mo
For busy, high-volume stores
  • 5,000 AI replies / month
  • Priority processing
  • Everything in Scarab
Get started
Pharaoh 👑
40,000 EGP / mo
For large brands & teams
  • 15,000 AI replies / month
  • Highest volume & limits
  • Everything in Sphinx
Get started
What counts as a reply? Each AI message Replyna sends to a customer. Outside-hours auto-replies, media-only messages and blocked spam don't count. Each plan includes a small buffer above its limit and warns you as you get close — if you go over, the AI pauses until your next cycle or you upgrade. No surprise overage charges. More in the FAQ.
Replyna vs a customer-service hire

Always on, for a fraction of the cost

One assistant covering every channel, around the clock — next to what a single agent can do.

 
Replyna
Human agent
Available 24/7
Yes
Working hours
Replies in seconds
Yes
Minutes to hours
Egyptian Arabic & English
Both, auto
Depends
All channels at once
WhatsApp · Messenger · IG · web
One chat at a time
Handles busy peaks
Unlimited at once
Gets overwhelmed
Typical monthly cost
From 3,000 EGP
6,000–15,000 EGP

Replyna handles the routine and hands the tricky cases to your team — it works best alongside people, not instead of them.

Security & privacy

Your data stays yours

Built privacy-first for businesses that handle customer conversations.

Encrypted & protected

Your channel connections are stored with strong AES-256 encryption, never in plain text, on a hardened server.

Official Meta APIs

Replyna connects through the official WhatsApp, Messenger and Instagram APIs — no risky workarounds to your accounts.

Strict tenant isolation

Every business is fully separated at the database level. Your conversations and customers are only ever visible to you.

You own your data

It's your business knowledge and your customers. Export it any time, and we never sell or share it.

Privacy by design

Built with GDPR and Egypt's PDPL in mind. Access to customer messages is restricted and audited.

You're in control

Pause or disconnect any channel in one click. The AI only answers where and when you let it.

FAQ

Questions, answered

Does it work with WhatsApp, Messenger and Instagram?
Yes. Replyna connects to WhatsApp, Facebook Messenger and Instagram through Meta's official APIs, plus a chat widget for your website — all from one dashboard.
Will it replace my team?
No — it works alongside them. Replyna handles the routine, repetitive questions instantly, and hands off to you whenever a customer needs a human or things get sensitive. Your team focuses on the conversations that matter.
Can I review replies before they're sent?
Replyna replies automatically so customers never wait. It's grounded in the knowledge you give it, and when it isn't confident it escalates to you instead of guessing. You stay in control: edit its knowledge any time, or pause a channel with one click.
Can I turn it off whenever I want?
Yes. You can switch the AI on or off per channel instantly from the dashboard, or disconnect a channel entirely.
Does it understand Egyptian Arabic?
Yes — fluent عامية مصرية and English. It detects how each customer writes and replies in the same language automatically.
How long does setup take?
Usually minutes. Connect your channels, add your business info (type it in or upload a PDF/Word file), and switch it on. No code, no developer needed.
What happens if it doesn't know the answer?
It won't make things up. When a question falls outside your knowledge base or needs a human, Replyna escalates the conversation to you so nothing is lost.
What counts toward my monthly replies, and what if I run out?
Each AI message sent to a customer counts as one reply. Outside-hours auto-replies, media-only messages and blocked spam don't. Every plan has a small buffer above its limit and warns you as you approach it; if you exceed it, the AI pauses until your next cycle or you upgrade — there are no surprise overage charges.

Let Replyna handle the chats — you handle the business

Set up in minutes. Your customers won't wait, and now they won't have to.